Here at Latitude we always aim to provide the best possible service to our clients, but we accept that on occasion there may be something that doesn’t fully meet your expectations. To ensure that you have a clear method of raising any concerns or complaints with us, we have provided our complaints procedure which will help us to deal with your feedback as quickly as possible to bring about a successful conclusion.
In the event we fall short of your expectations, please contact firstname.lastname@example.org in the first instance. By putting your complaint in writing, we commit to providing an initial response within seven business days from receipt of your complaint. You can also send a postal complaint to:
Latitude Leasing Ltd
24 Hood Street
You are also able to raise your complaint by calling 07557036298, which will put you directly in touch with Peter Nolan, our compliance manager.
On receiving your complaint, we will do the following:
If you remain unsatisfied either with the outcome of the complaint or the time it has taken to provide you with a response, or if eight weeks have passed between the date of your complaint and a response is yet to be received, you can contact the Financial Ombudsman Service. You must contact the Financial Ombudsman Service within six months of your original complaint. You can contact them by using any of the details below: